Technical Support Engineer m/w/d (60-100%)

We are proud that worldwide companies and governments use our online whiteboard solution Collaboard to transform how they work together.

Collaboard is an application based on microservices and runs on Docker, PodMan, and any Kubernetes distribution. Many customers host Collaboard on-premises or in a private cloud of their choice (e.g. AWSGov or AzureGov in the US).

We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install Collaboard on container infrastructures.

Technical Support Engineer

The position is open for hire or consultant with a hybrid working model and flexible working hours. Due to our and our customer's compliance we can accept application from people with a valid residency permit in Switzerland or the European Union only.
A background check will also be mandatory.

When joining Collaboard, you will be part of the Swiss software development company IBV. IBV is a family-owned company founded in 1981 with around 30 employees working from different countries in Europe. Our headquarters is near Zurich in Switzerland in a former hotel.

What we wish for:

We are looking for someone to help our customers install, maintain and troubleshoot issues regarding our online whiteboard software Collaboard and related systems.

You will work in a dedicated international team, and we are looking for team spirit and collegial cooperation.

These are your activities:

  • Research and identify solutions to software and hardware issues
  • Diagnose and troubleshoot technical issues, including Single Sign-On, and integrations
  • Ask customers targeted questions to quickly understand the root of the problem
  • Track computer system issues through to resolution, within agreed time limits
  • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  • Provide prompt and accurate feedback to customers
  • Refer to internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manuals
  • Maintain jovial relationships with clients

Required Skills:

  • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
  • Hands-on experience with Linux/Container environment (Kubernetes)/certificates/DNS
  • Ability to diagnose and troubleshoot basic technical issues
  • Familiarity with remote desktop applications and help desk software (eg. Freshdesk)
  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step technical help, both written and verbal
  • Linux system administration
  • Good language skills in English and German

Very welcome skills (not required)

  • Experience in deployments using containers (Docker / Kubernetes) and in Infrastructure as code deployments using Ansible / Terraform.
  • Experience with cloud providers (AWS, Azure)
  • Knowledge of Continuous Delivery and Continuous Deployment
  • Experience with monitoring / logging systems
  • Certification in Linux, Kubernetes, Docker, Microsoft Azure or similar technologies

What you can look forward to

  • Working hours that fit your life
  • A great team and an appreciative atmosphere
  • Direct contact with large enterprise customers and governments around the world
  • Independent work and room for personal responsibility
  • An owner-managed, independent company with a down-to-earth approach and high service quality
  • Access to a free 1-bed hotel room near Zurich

 

Have we aroused your interest? Please upload your documents and we will contact you.

The Collaboard team is looking forward to meeting you!